Warranty Policy

At New England Handpiece, we stand behind our work 100% and we want you to feel confident knowing that all of our products and service parts are manufactured to the highest standards of quality and thoroughly tested prior to your receiving them. In the unlikely event that you should need to return a repaired handpiece under warranty, please read the following information.

Customers Responsibility:

1. Warranty claims must be returned to New England Handpiece for a complete failure evaluation.
2. Warranty claims may be rejected for misuse or abuse. This includes dropping the handpiece, improper maintenance procedures, improper sterilization procedures, and improper air speed from your dental unit.
3. Warranties must be claimed within the set warranty period for each particular product.
   
   A. High Speeds - 3 months, except lube free - 1 year.
   B. Slow Speeds - 6 months
   C. Contra Angles - 3 months
   D. Sonic Scalers - 3 months
   E. Electric Lab Handpiece - 4 months
   F. Electric Handpieces (for oral use) - 3 months
4. A copy of the original invoice and a description of the problem or failure should (but does not need to) accompany warranty claims.
5. Products claimed under warranty must have been serviced only by New England Handpiece.

Our Responsilbility

1. Products under warranty will be evaluated and corrected at no charge to the customer providing that the failure was not due to the above improper procedures.
2. All warranty products will be dispatched within 24-48 hours of receipt.
3. All products under warranty will be returned to the customer free of charge.
   
   We want you to be "Completely Satisfied" with your relationship with New England Handpiece. If you have any questions or concerns regarding this, or any other policy, please fell free to contact us anytime @ toll free 800-934-2626 or 603-880-1640. Again, we take pride in our work, and your satisfaction is our primary objective.